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I checked andĬonfirmed that I have only one copy of Office installed and not multiple Office products as mentioned by the app. I uninstalled both office 2016 and office 365 completely and re-installed with only office 365 and even downloaded Microsoft Support and Recovery Assistant to work on it but still won't work. The product remains listed as Microsoft Office Professional Plus 2016. I click on "Next", but absolutely nothing happens. I try to select that item but it appears not to work. That option is Microsoft Office 365 (Using 1 of 5 installs). There is only one option in the list that follows. I arrive at a screen that says "Your account has multiple products. I click on "Change Licence" and then using my Microsoft Account that has 365 subscription and clicked "Next". It also says "This product is unlicensed" etc. Word), I see "Activation Required" for Microsoft Office Professional Plus 2016 and no 365 licence shown under the "Product Information". One of them is having the same problem as me (we are both using Windows 10 and another member is using Mac). I shared the licence with 2 other family members. University of Wisconsin-Eau Claire 105 Garfield Avenue P.O.I'm trying to change my Office licence so that I can use a 365 family licence. Click Deactivate on the install you are no longer using. All of your current installations of the Office suite will be listed on this page.Click Install status on the left hand sidebar.Select Office 365 settings under the My app settings heading in the panel that pops up.From the homepage, click on the gear on the top bar.

Student Expression, Rights & Responsibilities Reset Microsoft 365 Apps for enterprise activation state Step 1: Remove Office 365 license for subscription-based installations Step 2: Remove cached identities in HKCU registry Step 3: Remove the stored credentials in Credential Manager Step 4: Clear persisted locations Credential Manager Office 365 activation tokens and identities OLicenseCleanup.